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Wolseley Wool

Privacy Policy

Wolseley Wool respects your privacy and cares about your personal information.

This Privacy Notice describes the types of personal information we collect, how we may use that information, and with whom we may share it. We also inform you how you can reach us to review and update your contact information, change your privacy preferences, remove or request that we delete your personal information that we currently retain or answer any questions you may have about our privacy practices.

Types of information we collect

For each visitor to our website, our web server automatically recognizes the visitor’s IP address and browser information and records this information in a server log. We use cookies to store your preferences, record session information, such as items you add to your shopping baskets and which pages you access.

We collect personal information from you when you provide it to us. For example, if you purchase an item from us, we may collect your name, mailing address, billing address, telephone number, credit card number and email address. We do no store our credit card information on our servers.

How we use your information

The server logs we collect help us to improve the content and performance of the website.

Contact information from your online customer account is used to ship products. The contact information is also used to get in touch with you when necessary. Billing address and credit card number that you provide is only used to bill you for the products you purchase. We do not store your credit card information. If you select to receive information from us, we will use customer contact information from the registration form to send you electronic newsletters or similar types of information.

Whether we share your information with third parties

Wolseley Wool shares personal information with service providers we have retained to perform services on our behalf (for example, or email provider retains your email address if you opt-in to receive our newsletter), but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law. We may also send aggregate information to third parties such as Google Analytics, to help us improve the website.

Contact us

If you would like us to update your contact information, remove your name from our mailing list or delete your customer profile, or if you have any questions or concerns about our privacy practices or about your personal information, please contact us by email: [email protected]. We will respond to your inquiry or investigate your concern as quickly as possible.